The Disorganized Crafter

Michaels: A customer service tale

I was wanting to get some inkjet shrink film and had gone to DeSerres but they only had the non-inkjet version. So, I checked with Opus and their nice online store where they had the inkjet version, but at 3 times the cost of the non-inkjet. So, I thought, give Michaels a shot.

You’ll notice that I didn’t start with Michaels because it is my unverified belief that they price all their products to give them a healthy profit even when using the regularly available 40% off coupon. In my humble (and unverified) opinion, this makes them evil so I try to give my business elsewhere whenever I can. But for $10, I thought, I can call them and check. That’s what phones are for, right?

After determining that there was no shop component on their websites to check prices, I found a phone number and called them up. Their voice menu lead me through hours and such until I got to the “talk to a person” option and picked it. The phone is allowed to ring 3 or 4 times before you are bounced back into the menu. I picked “talk to a person” 4-5 times before giving up. Later in the day I tried again with the same result. Today I tried again. This time I only had to pick “talk to a person” twice before I got an actual person. They took my request and presumably went somewhere to check, putting me on hold. Now, I was reading my RSS feeds and nattering with my offspring, home from school due to a cold, while listening to the hold soundtrack. This is to say I was distracted and not paying attention. When I realized that I had been on hold for over 40 minutes, I hung up.

Big thumbs down, Michaels. Opus, local shop that you are, I should have supported you from the beginning.

Post a New Comment


Note: for security reasons, a mailto link is being used. If configured on your end, this is the safest way for both parties. This activates your mailer to send the data entered. See here or here for why that might not work and what to do about it.